BC - Vancouver Island Comfort Hotel and Conference Centre Victoria Golf Package

Highland Pacific Golf COVID-19 Pandemic Response - April 27th, 2020

Highland Pacific Golf has opened the course for play as of April 27^th, 2020. The range will remain CLOSED until further notice.

We have not taken this decision lightly and will ensure the health and safety of our HP Members, guests and our Team Members.

Please note the responsibilities of our HP Members, their guests and our team members when they are at the course:

• If you do not have a tee time, you will not be allowed to play golf.

• If you have an underlying medical condition or if you or anyone in your household do not feel well please stay at home.

• Stay at home if you have traveled within the last 14 days.

• Golfers must arrive at the course no earlier than 30 minutes and no later than 10 minutes before their tee time. Our gate attendant will monitor the arrival of the players on a daily basis.

• The clubhouse, driving range, locker rooms and range cafe will remain closed until further notice.

• Golfers must park at the clubhouse and check in with our guest service professional before proceeding to the starter kiosk.

• Golfers will check in and pay at the starter kiosk before checking in with the starter.

• Maintaining a physical distance of two meters away from others is required from the time you arrive until the time you leave the course. People not adhering to this protocol risk the closure of the course and will be asked to leave the premises.

• Under the current BC Health and Government order alcohol is not permitted to be sold on the course. Outside alcohol is strictly prohibited and players will be asked to leave the course immediately if they are seen consuming outside alcohol.

• Please bring your own hand sanitizer and use it each time you touch a surface such as door handles, golf cart, etc.

• Leave the pin in while putting- DO NOT TOUCH THE PIN.

• Do not shake hands or high five to celebrate, a tip of the cap will do.

• Do not loiter in the parking lot before or after your round.

• Do not enter any buildings, except bathrooms, which will be sanitized on a regular basis.

• Only one person will be permitted in the bathrooms at any given time.

Please note the Highland Pacific Golf COVID-19 pandemic policy to prevent the potential spread of COVID-19 and keep our golfers safe:

• The golf shop, driving range and range cafe will remain closed to golfers. Grab and go food will be available at the starter kiosk.

• We will allow only one rider on power carts for a single rider fee. People from the same household may ride in the same cart. Power carts and pull carts are available on a first come, first served basis. Power carts will only go to the golf course once per day before being deep cleaned and disinfected.

• Club rentals will not be available.

• Starters and guest service professionals will ensure the optimum physical distance between players at the staging area and tee, we will employ 12 minute intervals between tee times.

• Guest service professionals will monitor the golf course to ensure players are practicing physical distancing.

• Cups will be lined with a foam insert so that golfers don't need to remove flagsticks or reach far into the cup to retrieve their ball.

• We shall remove bunker rakes and cover ball washing stations around the course.

• The chipping area will be closed. Four persons max shall be allowed on the putting green near the first tee to be monitored by our starter.

• We will sanitize all public spaces and commonly touched areas with a cleaning agent as recommended by the health authority on a regular basis.

• Hand washing, physical distance and COVID-19 awareness signage will be clearly posted for guests and staff.

• Our management will screen all staff upon arrival each day to monitor their health.

• Our management will educate staff on effective hand washing techniques and physical distancing.

• When possible green fees and carts are to be paid in advance by one person in the group with a credit card or debit card, the rest of the group can e-transfer their fee to the person paying. Otherwise golfers may pay individually as long as they are adhering to appropriate physical distancing guidelines.

Highland Pacific Golf COVID-19 Pandemic Response - April 27th, 2020

Highland Pacific Golf has opened the course for play as of April 27^th, 2020. The range will remain CLOSED until further notice.

We have not taken this decision lightly and will ensure the health and safety of our HP Members, guests and our Team Members.

Please note the responsibilities of our HP Members, their guests and our team members when they are at the course:

• If you do not have a tee time, you will not be allowed to play golf.

• If you have an underlying medical condition or if you or anyone in your household do not feel well please stay at home.

• Stay at home if you have traveled within the last 14 days.

• Golfers must arrive at the course no earlier than 30 minutes and no later than 10 minutes before their tee time. Our gate attendant will monitor the arrival of the players on a daily basis.

• The clubhouse, driving range, locker rooms and range cafe will remain closed until further notice.

• Golfers must park at the clubhouse and check in with our guest service professional before proceeding to the starter kiosk.

• Golfers will check in and pay at the starter kiosk before checking in with the starter.

• Maintaining a physical distance of two meters away from others is required from the time you arrive until the time you leave the course. People not adhering to this protocol risk the closure of the course and will be asked to leave the premises.

• Under the current BC Health and Government order alcohol is not permitted to be sold on the course. Outside alcohol is strictly prohibited and players will be asked to leave the course immediately if they are seen consuming outside alcohol.

• Please bring your own hand sanitizer and use it each time you touch a surface such as door handles, golf cart, etc.

• Leave the pin in while putting- DO NOT TOUCH THE PIN.

• Do not shake hands or high five to celebrate, a tip of the cap will do.

• Do not loiter in the parking lot before or after your round.

• Do not enter any buildings, except bathrooms, which will be sanitized on a regular basis.

• Only one person will be permitted in the bathrooms at any given time.

Please note the Highland Pacific Golf COVID-19 pandemic policy to prevent the potential spread of COVID-19 and keep our golfers safe:

• The golf shop, driving range and range cafe will remain closed to golfers. Grab and go food will be available at the starter kiosk.

• We will allow only one rider on power carts for a single rider fee. People from the same household may ride in the same cart. Power carts and pull carts are available on a first come, first served basis. Power carts will only go to the golf course once per day before being deep cleaned and disinfected.

• Club rentals will not be available.

• Starters and guest service professionals will ensure the optimum physical distance between players at the staging area and tee, we will employ 12 minute intervals between tee times.

• Guest service professionals will monitor the golf course to ensure players are practicing physical distancing.

• Cups will be lined with a foam insert so that golfers don't need to remove flagsticks or reach far into the cup to retrieve their ball.

• We shall remove bunker rakes and cover ball washing stations around the course.

• The chipping area will be closed. Four persons max shall be allowed on the putting green near the first tee to be monitored by our starter.

• We will sanitize all public spaces and commonly touched areas with a cleaning agent as recommended by the health authority on a regular basis.

• Hand washing, physical distance and COVID-19 awareness signage will be clearly posted for guests and staff.

• Our management will screen all staff upon arrival each day to monitor their health.

• Our management will educate staff on effective hand washing techniques and physical distancing.

• When possible green fees and carts are to be paid in advance by one person in the group with a credit card or debit card, the rest of the group can e-transfer their fee to the person paying. Otherwise golfers may pay individually as long as they are adhering to appropriate physical distancing guidelines.

We will send daily updates as we begin to operate and will remain committed to the safety of our staff and guests. Thank you again for your attention to these protocols.