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Best Western Wine Country Hotel & Suites

3460 Carrington Road, Westbank, British Columbia Best Western Wine Country Hotel & Suites

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The Best Western Plus Wine Country Hotel & Suites is located in West Kelowna, overlooking the beautiful Two Eagles Golf Course.  The Hotel offers 99 stylishly designed hotel rooms and suites, an indoor pool, hot tub and water slide, plus fitness facility.   From standard rooms to spacious executive, family and honeymoon suites, we are sure to have something to suit your needs.


Covid-19 Update:

Front Desk and Lobby:
  • New protocols will minimize guest contact with personnel through a streamlined check-in and check-out process such as the use of Best Western’s Mobile Concierge platform.
  • Social distancing measures will be implemented, including the installation of floor decals and plexiglass partitions, and the removal of all lobby brochures, magazines and papers.
  • Enhanced sanitization procedures will be in place in the lobby and across guest touch points throughout the hotel with disinfecting taking place every 2-4 hours.
  • Sanitizing stations will be installed throughout hotels.

Guest Room and Housekeeping:
  • Unnecessary items will be removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens.
  • Housekeeping offerings will be modified for stay-over guests, including the elimination of a full cleaning service unless specifically requested by guests.
  • Enhanced and thorough cleaning protocols will be implemented in guest rooms. Guest rooms will not be entered for 24-72 hours after check-out, at which time the room, linens and all touch points will be cleaned with chemicals aimed at killing COVID-19.

Temporary Breakfast Offerings:

While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize the health and safety of guests, including:
  • Breakfast offerings that comply with local regulations, with breakfast rooms closed where required to avoid unnecessary guest congregation.
  • Enhanced ‘Grab & Go’ offerings will be implemented in most hotels providing guests with pre-packaged food and beverage options.
  • Hotels may opt to provide a “served” or pre-plated breakfast to minimize guest contact with food, beverages and surfaces and cross contamination.  

Public Amenities:
  • When allowed to open, public amenities such as fitness centers, swimming pools and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals. Each evening, these areas may also be sanitized with the use of electrostatic fogging, ozone generator or ultraviolet devices.
  • Hand sanitizer will be provided for guests and employees in all public areas.

Hotel Associates and Staff Requirements:
  • Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment (PPE), frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.
  • Employee workstations will be cleaned and disinfected after every shift.
  • Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.

Many rooms offer stunning valley or mountain views and some feature private balconies overlooking the golf course and lake in the distance.  For the ultimate in comfort, each guest room offers pillow top mattresses and the amenities include a microwave, refrigerator, coffee maker, kettle, magnifying make-up mirror, hairdryer, free WiFi (fiber optic) and a 43”+ LCD television.

Our hotel also features an indoor swimming pool, a 40 foot water slide and a hot tub for the whole family to enjoy.  The hotel also includes a complimentary full hot breakfast buffet and access to our fitness facility, 24 hour business centre and guest laundry facilities.   

Hotel Amenities:

  • 100% smoke-free hotel
  • Hot breakfast buffet
  • Indoor pool, heated, water slide, Hot tub
  • Exercise facility Open from 6:30 a.m. to 8:00 p.m.- Universal gym - Stationary bike - Treadmill
  • Guest Laundry, coin operated, Dry cleaning, same day
  • Late check out based upon availability
  • Complimentary fiber optic WiFi
  • Business center with Printer available, Fax services, Computer available, Computer modem hookups, Photocopy, nominal fee
  • Meeting facilities, 12' by 25'. Will seat 14 people boardroom stye
  • Air-conditioning, Ice/vending machines, Free parking, Truck/RV parking 
  • Guest Room Amenities:
  • CableTV , alarm clock, Coffee/tea maker, kettle
  • Microwave, Refrigerator
  • Hairdryer, Iron, ironing board full sized ironing board, magnifying make-up mirror
  • Desk/work area, Dataports, High-speed Internet access
  • Direct dial telephone, Voice mail, Free local calls under 30 minutes
  • Air-conditioning, In-room safe, Wake-up calls
  • Sofabed available, Adjoining rooms available, Fireplace available, Balcony available - subject to availability

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